Student Information Hub
Student Complaints and Grievances
It is the responsibility of EmployNZ to provide a learning environment for students, which is physically safe, free from harassment of any kind and conducive to the achievement of good learning outcomes. However, there are many factors outside the control of EmployNZ that can adversely affect the well-being of students.
If you are a student, and your concerns are related to your programme or experiences at EmployNZ, it’s very important that you give us the opportunity to respond to your concerns. All parties must make a genuine effort to resolve their concerns by following the EmployNZ complaint process, before making a formal complaint to an external organisation such as NZQA. You can read more about this in the student handbook, or file a complaint below.
File a Complaint
What Happens Next?
Upon receiving the complaint, a staff member acting as a facilitator will conduct an investigation. An investigation may necessitate a meeting (face to face or by phone) with the complainant and/or other affected parties or witnesses to clarify the problem and as necessary to corroborate or gather evidence.
Subsequent to a thorough and fair investigation the complainant and respondent will receive an outcome statement document outlining the resolution. If the complainant is satisfied with the outcome / acceptance of the decision reached by the facilitator, the complainant signs this document.
Where a resolution is not agreed to or accepted by the complainant (or the respondent) the facilitator will explain that they are closing the file, but if dissatisfied they have the right to appeal.
Appeals
The EmployNZ appeal committee is comprised of a EmployNZ Senior Manager and staff members as deemed appropriate and who have not been a party to the original facilitation/decision-making process. Where an appeal is expected the notes taken during the facilitation will be retained until the appeal process has run its course.
The appeals committee has the authority to investigate the process and the outcome and if they consider the complainant has been treated unfairly or inappropriately, to overturn or modify the decision.
If the complainant is still dissatisfied with the outcome, they have the right to escalate it past EmployNZ’s dispute system.
Study Complaints | Ngā Amuamu Tauira
If you are still dissatisfied with the outcome of your appeal, you can lodge a compnaint with Study Complaints.
Study Complaints NZ are a free and independent dispute resolution service.